Measurand Support

Need help or have questions? We're here to help!

Please help us to provide the best possible support by doing the following before contacting Measurand:
1. Please have and be making use of the latest software and manuals.
2. Please review the manual for instructions and solutions before contacting Measurand.
3. Please have the following information available:
   a. Hardware name, number, and serial number.
   b. Software version number (Install software, click on 'Help, About').
   c. Registered owner of the product.
4. With emails, please include copies of previous emails concerning the same issue.
5. When calling, please have hardware and software ready to try.

Downloads
ShapeWrap customers can download the latest version of ShapeRecorder by selecting Check for Upgrade on the Help menu in ShapeRecorder

Sales Support
Contact Measurand directly or locate the Measurand Rep or Distributor in your area.

Technical Support
Email: Please forward Email to support@measurand.com
Phone: Call Measurand at 506-462-9119 and ask for technical support.
Fax: Send fax to 506-462-9095 to the attention of Technical Support.


The Shape wrap system has been an outstanding investment in our computer animation program here at Central Georgia Technical College. It has helped students tremendously in understanding what is involved in animating a character by hand vs. using the motion capture suit to capture the same movements. The cost of the suit and flexibility of not needing a studio to set up in makes it great for the educational environment. The support
from Measurand has also been great; they have always worked with us on items that have come up in the educational environment due to the diverse student population we support.

Jeff Cope
Program Chair Drafting
3300 Macon Tech Drive
Macon Ga 31206
478-757-3478
jcope@centralgatech.edu

We have now use the suit for a complete year and I can say we are extremely impressed by the equipment (when compared to more expensive systems) along with Measurand's level of customer support; which has lived up to every promise given at the demo.

Craig Fisher
Staffordshire University

Stafford, UK